Frequently Asked Questions

Where can I get refunds for a cancelled event?

If you have tickets to a cancelled event, please return them to the point of purchase.

What is the Opera House’s time zone?

Lexington, Kentucky is in the Eastern Time Zone, and it does recognize Daylight Savings Time.

When is the box office open?

The Opera House Box Office is open 90 minutes before a performance. The Lexington Center Ticket Office is open Monday – Friday 10am – 6pm (also open during events on weekends). Many clients at the Opera House conduct their own ticket sales. Please check the event you’re interested in for purchasing information!

When do the doors open for events?

The Opera House lobby doors are open 90 minutes prior to curtain. The doors to the seating areas open 30 minutes before curtain for ushers to begin seating patrons.

What is the Opera House’s policy on bringing infants and toddlers to performances?

Please use discretion in deciding whether your child is old enough to sit in their own seat without distracting others. Broadway Live performances are not recommended for children under the age of seven years. Everyone, regardless of age, must have a ticket.

Can I bring my camera into the show?

In general, no. We do not allow cameras or other recording devices inside the theatre, UNLESS the promoter of an event allows them to be used. Please contact Tom Habermann if you have a question about a specific artist or event that you have brought a camera to in the past.

Do you sell alcohol and other concessions?

For most shows, yes, we sell soft drinks, bottled water, mixed drinks, beer, wine, and we also offer a variety of snack items. Some promotions, especially those events presented by a school system, request that alcohol NOT be offered in our concessions. In those instances, we restrict alcohol sales in preference of keeping the ‘family’ event atmosphere. We ask that all beverages should be enjoyed in the lobby areas, and not in the theater seating area.

Does the Opera House have a smoking area?

In accordance with Section 14.97 of the Municipal Code of the LFUCG, the Lexington Center Corporation/Opera House is a smoke-free facility.  Additionally, LCC prohibits the use of E-cigarettes inside its facilities.  With approval of the Lexington Center Corporation in writing, an area may be designated as a smoking area for private events.

Do you have accessible seating?

Yes, we do have accessible seating on the Orchestra level. We recommend you purchase tickets in advance through our ticket office so we can best accommodate your needs. Please make the ticket staff aware of any specific needs you might have when ordering tickets in advance.

Do you have any accommodations for the hearing impaired?

Yes, we have hearing enhancement devices available for your use. You can ask for one at the coat check, or the House Manager in the lobby.

Where do I park?

The Opera House does not own or operate parking facilities. However, a number of pay parking lots surround the Opera House. The cost of parking varies, but is usually $4 to $10. Since we do not operate parking, we do not offer valet service. There is a drop-off circle on Short Street for those who may need easier access – but parking is not allowed in this area for patrons.

My seats are odd numbered. Are they together?

Yes they are. Seat numbers are even on the right side, starting with 2 on the inside aisle. Seat numbers are odd on the left side, starting with 1 on the inside aisle. Seat numbers in the center section/s are odd on the left, even on the right. Seat 101 should be the center of the row. Refer to the seating charts for clarification.

Do you offer gift certificates?

The Opera House does offer gift certificates, redeemable only for Broadway Live or Variety Live performances. They can be purchased at the Lexington Center Ticket Office or over the phone at (859) 233-3535 using Visa, MasterCard, Discover, American Express, or cash.

How many seats are in the Opera House?

There are 840 seats in the Opera House. At times, there are fewer seats because seats can be removed for an orchestra pit, or an extended stage. Additionally, we can remove seats to accommodate the technical needs of the show (e.g. sound booth needs). Although the box seats are rated for six occupants, for the comfort and view of our patrons we normally offer four seats per box (unless a group specifically requests five or six).

Is there a dress code at the Opera House?

Although there is no official dress code at the Opera House, we encourage patrons to dress appropriately according to the type of performance. Our recommendation is to dress to honor the performance of the artist(s) on stage.

What is a “RUSH” ticket?

Rush tickets are tickets sometimes offered 90 minutes prior to showtime at a discounted price. For Broadway Live or Variety Live performances, Rush Tickets are only available to senior citizens and students, if available. Prices and availability for Rush Tickets vary, so we suggest contacting the ticket office the day before the performance for details.

What happens if I’m late for a performance?

According to artist contractual agreements, patrons who arrive late will be seated at the first appropriate opportunity. The Opera House makes every attempt to begin each performance on time. Please, check your ticket to confirm the starting time of a performance!

Why is a show I have heard about not yet on your schedule?

We do not post shows on our schedule until they are contracted and have an on-sale date.

What Restaurants & Hotels are in the area?

For a listing of neighboring restaurants and hotels see www.visitlex.com.

Who do I contact if I am interested in planning an event at the Opera House?

Start by emailing our Program Director, Luanne Franklin. Be sure to include your name and company contact information. Details about your proposed event (including the nature of your event and expected attendance, and date requests) are helpful.

How do I contact the Lost and Found department?

For lost and found items, please contact Tom Habermann as soon as an item is discovered lost. Please include complete information: your seating location, performance with date and time attended, and any specifics about your lost item.

Interested in volunteering at the Opera House usher?

We’d love to have you on board! Email Tom Habermann if you’re interested in ushering our events. There will be a training session sometime over the summer to help you get acquainted with our venue, and orient you on house policies and procedures.