With the rise in the number of "secondary ticket agencies / scalpers", we have experienced an increase in the number of invalid tickets being presented at our entrance gates. The ONLY authorized ticket sales agents for the Lexington Opera House are:
The Lexington Opera House is not able to honor, replace or refund invalid tickets. Invalid tickets must be confiscated by the Lexington Center Ticket Office. A copy of the tickets, which may be used to alert the point of purchase, will be provided at the customer's request.
Customers with invalid tickets are welcome to purchase valid tickets at the Lexington Center Ticket Office - seating location and price based upon availability.
The Lexington Center Ticket Office handles ticket sales for most events held at the Lexington Opera House. Ticketing for certain local productions is handled through private organizations. Please check the event listing to obtain directions for purchasing tickets.
TICKET OFFICE HOURS
The main Lexington Center Ticket Office is open Monday through Friday from 10:00 AM until 6:00 PM for advance ticket purchases and to assist with general inquiries. The ticket office branch at the Lexington Opera House will open inside the Short Street entrance, 90 minutes prior to show time.
The Ticket Office has occasional Saturday and Sunday hours, which vary depending on scheduled events and ticket on sales. Please call to confirm hours of operation for the weekend.
Phone: 859-233-3535 (All phone orders include a per ticket service fee.)
E-mail: [email protected]
During daily operation, the Lexington Center Ticket Office is located just inside the High Street entrance of The Shops at Lexington Center, between the Hyatt Regency Lexington Hotel and Rupp Arena.
The ticket office at the Lexington Opera House opens inside the Short Street entrance beginning 1½ hours prior to show time.
ACCEPTABLE METHODS OF PAYMENT
Lexington Center Ticket Office accepts cash, Visa, MasterCard, American Express and Discover cards. (Valid photo ID is required with all credit card payments.)
Contact Jana Hatton; Group Sales Manager at 859-233-4567 ext.3292 or [email protected] for information on group offers and opportunities.
The Ticketmaster kiosks are located inside the High Street rotunda at The Shops at Lexington Center. The kiosks can be used to purchase tickets or print will call ordered through Ticketmaster for most of our upcoming events held in Rupp Arena and the Lexington Opera House. A credit card is the only acceptable method of payment at the kiosks and the original purchasing credit card is required to print Ticketmaster’s Will Call. (These kiosks only handle events at Rupp Arena and the Lexington Opera House and Will Call is only available the day of the event.)
WILL CALL AT THE OPERA HOUSE
Patrons picking up tickets from Will Call must present the credit card used to purchase as well as photo ID for the person picking up the tickets. Tickets will not be released unless they are picked up by the purchasing patron or a pre-arranged alternate that was approved by the ticket office management. Will Call lines can get long close to show time. The following steps will help expedite the process…
- Arrive early. Event windows at the Lexington Opera House open one and a half hours prior to advertised show times.
- Have photo ID and the credit card used to purchase ready prior to getting to the window.
- Pick up tickets in advance at the Lexington Center Ticket Office, Monday - Friday 10am to 6pm.
REFUND / EXCHANGE POLICY
Canceled Events – If an event is canceled and you purchased tickets through either Ticketmaster’s phone room or their website, you won’t need to do a thing; they will inform you of the cancellation and refund the amount you paid for your tickets, including all fees on the same payment method used for purchase.
If you purchased tickets at either a Ticketmaster outlet or through the Lexington Center Ticket Office either in person or through their phone room, you will need to return to the point of purchase with your tickets and they will refund you directly. Again, your refund will include both the face value of the ticket and the corresponding service fees, if any.
Reschedule Events – If your event was rescheduled, we’ll contact you with the new date and time ASAP. Can’t make it? The decision to issue refunds for rescheduled/postposed events is up to the individual artist, team or promoter, but we’ll do everything we can to help! Just contact us.
Replacement Tickets – If your tickets are lost, stolen, damaged, destroyed or not received, please let us help. Just contact us.
Refunds and Exchanges – The standard policy for our venues as well as most artists and promoters is “no refunds or exchanges.” However, if something comes up prior to the event’s show time, we’ll do everything we can to help, but there are no guarantees. Please contact us.
Service/convenience fees are charged to all online, phone and outlet orders on a per ticket basis. These fees cover the costs that allow Ticketmaster and Lexington Center to provide a wide range of purchasing options for ticket buyers. The charge varies by event and ticket pricing. Purchasing tickets in person at the Lexington Center Ticket Office or Opera House Box Office is the only way to avoid service fees.
It is our goal to provide exceptional customer service. Your feedback is important to helping us achieve excellence and employees are even rewarded when we hear good feedback. Please let us know how your experience was…please contact us.